Last updated: 30 October 2026 · Version 2026-10
This is a translation provided for convenience. If there is any conflict between language versions, the Turkish text prevails.
This form is provided under Article 5 of the Distance Contracts Regulation to inform you before you place an order. Completing your order means you have read and accepted this form.
1. Seller details
- Legal name: PinHesap
- Email: info@pinhesap.com
- Website: https://pinhesap.com
2. Main characteristics of the product
The product’s name, type, content, delivery method, system requirements and usage rules are on the product page; quantity and price are in the cart and order summary. Key information by product type:
- Offline game account: you receive access to a platform account to play the game offline on one device; ownership of the account is not transferred, the password may not be changed and online modes cannot be used.
- Random account: the content is random and cannot be chosen in advance.
- UC / E-Pin / code: loaded to the player ID you enter or delivered as a code; you are responsible for the accuracy of the ID.
- Social media service: delivered through service providers to the public link you provide; speed, quality and refill period are in the package description.
3. Total price and payment
- Prices are in Turkish lira and include all taxes; there is no delivery fee. The total is shown in the order summary.
- Payment is made from your PinHesap balance, which is topped up in Turkish lira by card via Shopier (or by bank transfer if enabled).
- Amounts shown in other currencies are for information only; your bank may charge exchange differences or foreign transaction fees.
4. Delivery
Products with automatic delivery are shown on the My Account › My Orders page and emailed to you immediately after payment confirmation. Products with manual delivery are delivered within the time stated on the product page. Delivery never exceeds 30 days. Details are in the Delivery and Return Conditions.
5. Right of withdrawal
There is no right of withdrawal for the products on the Site. Under Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form, intangible goods delivered instantly or services begun with your consent. By confirming the order you accept that delivery starts immediately and that you lose the right of withdrawal. Before delivery you can request cancellation via support; the amount is refunded to your balance.
6. Defective products
If a delivered product does not work or does not match its description, you can open a support ticket. If the problem is not caused by you, the product is replaced, the price is reduced or the price is refunded (Law No. 6502, Art. 11).
7. Functionality and compatibility of digital content
Game accounts work with the relevant platform client (Steam, Ubisoft Connect, EA App, Microsoft Store) on the device and operating system stated on the product page. Region and platform restrictions of codes are stated on the product page. Check your device’s compatibility before buying.
8. Complaints and dispute resolution
For requests and complaints you can write to info@pinhesap.com or use live chat or a support ticket. You can apply to the Consumer Arbitration Committee within the monetary limits and to the Consumer Court above them. If you live outside Türkiye, the mandatory consumer protection rights of your country are reserved.
9. Personal data and language
Personal data needed for your order is processed under the Privacy Policy and KVKK Notice. This form is published in six languages; if they differ, the Turkish text prevails. Full agreement text: Distance Sales Agreement.